Yes - simply browse or search to the product you wish to purchase, find the fabric, kit or item that matches your requirement, adjust the quantity you require, then click on the 'add' button to add this item to the shopping basket. Don't forget that fabric is sold by the half metre, so if you want, for example, 4 metres, you need to order 8 half metres. Once you have selected all the items you require proceed to the checkout where you will be asked to provide delivery details before being forwarded to a secure server where your credit card details will be taken. It's that easy.
Yes. You can go through the shopping cart process, as described above, and opt to send a cheque as your preferred payment method. We will then keep your order on file while we await your cheque (please put our order number given on the receipt page on the reverse of the cheque so we can easily match the payment with the order). Once we have received the cheque your goods will be despatched. Alternatively you can download an order form from the 'Technical info' link, complete the product details and quantities, and send a cheque with the order. All correspondence should be sent to:
Yes. You can place an order by telephone on 01732 743642 between 9.30am and 5.00pm Monday to Friday. Fabrics ordered by telephone that are not shown on the website will be sold at shop price, not website price.
All our patchwork fabrics are 100% cotton, other than a few specialized fabrics (eg. Plastic coated) for bags etc. We advise that all cotton fabrics are washed before use to remove any residual dye. The majority of patchwork fabrics are 44 inches (112cm) wide - unless otherwise indicated on the relevant website page.
We sell both polyester and cotton waddings, and the very popular 80/20 mix, they come in a range of sizes and widths.
13. How are the products delivered and what is the cost?
Goods are shipped by UK Postal Service or Parcel Post. We reserve the right to charge for any additional costs incurred, such as redirections or Special Delivery *; if you require any of these please contact us for a price. Most of our fabric for website and mail orders is cut specifically to customers order requirements. Due to the volume of orders, an order may take is 5-7 working days to despatch and 2-3 days for delivery in the UK.
* Special Delivery: Royal Mail Special Delivery, a service that guarantees delivery before 1pm on the day after despatch (by Monday if despatched on a Friday). Royal Mail Special Delivery Saturday Guarantee is also available at a further charge.
Postage outside the UK will show a charge of £0.00 and be calculated at cost when your goods are packed
We can only accept fabric returns as a result of incorrect ordering and only at our discretion. Products must not be returned to us without prior notification and must be in our uncut and unwashed. All returns will be subject to a handling charge. We must be notified within 7 days of receipt.
15 What do I do if I am not satisfied with the product?
All our orders are rigorously checked to ensure there are no faults in the fabric. In the unlikely event that a Puddleducks product fails to meet your requirements then please contact us immediately, so we can investigate the problem and take any action deemed necessary.
16. Are Puddleducks ordering and payment systems secure?
Yes. Puddleducks use the Secure Sockets Layer (SSL) protocol with an encryption key length of 128-bits (the highest level commercially available) to collect your name, address, order and credit card details.
Yes, Puddleducks is the trading name of J B Textures Ltd, which is registered in England as a private company under the Companies Act 1985. Our company number is4461152, our VAT number is 879 5687 37and our registered address is Shepherds Hey, Clenches Farm Lane, Sevenoaks, TN13 2LX