Help

1. Is it easy to buy online from Puddleducks ?

2. Can I order by post?

3. Can I order by phone?

4. Can I buy direct from your shop?

5. Which credit and debit cards do you accept?

6. Do you offer any discounts?

7. Do your prices include VAT?

8. Is there a minimum order value?

9. How do I know if the product is in stock?

10. What are your fabrics made of?

11. How are the products packed?

12. Which areas do you deliver to?

13. How are the products delivered and what is the cost?

14. What do I do if I ordered the wrong product?

15. What do I do if I am not satisfied with the product?

16. Are Puddleducks ordering and payment systems secure?

17. Will you pass my details to any third party?

18. Is Puddleducks a registered company?


1. Is it easy to buy online from Puddleducks?

Yes - simply browse or search to the product you wish to purchase, find the fabric, kit or item that matches your requirement, adjust the quantity you require, then click on the 'add' button to add this item to the shopping basket. Don't forget that fabric is sold by the half metre, so if you want, for example, 4 metres, you need to order 8 half metres. Once you have selected all the items you require proceed to the checkout where you will be asked to provide delivery details before being forwarded to a secure server where your credit card details will be taken. It's that easy.

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2. Can I order by post?

Yes. You can go through the shopping cart process, as described above, and opt to send a cheque as your preferred payment method. We will then keep your order on file while we await your cheque (please put our order number given on the receipt page on the reverse of the cheque so we can easily match the payment with the order). Once we have received the cheque your goods will be despatched. Alternatively you can download an order form from the 'Technical info' link, complete the product details and quantities, and send a cheque with the order. All correspondence should be sent to:

Puddleducks
116 St Johns Hill
Sevenoaks
TN13 3PD

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3. Can I order by phone

Yes. You can place an order by telephone on 01732 743642 between 9.30am and 5.00pm Monday to Friday. Fabrics ordered by telephone that are not shown on the website will be sold at shop price, not website price.

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4. Can I buy direct from your shop?

Yes.

THE SHOP WILL BE CLOSED DURING AUGUST 2016 FOR REFURBISHMENT

Our shop is normally open 9.30am to 5.00pm Monday to Friday, and 9.30am to 3.30pm on Saturday. We have many more fabrics and notions in the shop than we can show on the website

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5. Which credit and debit cards do you accept?

We accept: Visa, Mastercard, Switch, Access, Solo and Maestro. If you have any queries about card payments please e-mail us via sales@puddleducksquilts.co.uk.

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6. Do you offer any discounts?

Yes, at times - check the website for Sale items

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7. Do your prices include VAT?

All prices quoted, except books, include VAT.

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8. Is there a minimum order value?

No, but we have a minimum postage charge.

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9. How do I know if the product is in stock?

If the 'add' button is shown on the page then this product is either in stock or expected shortly. If the 'sold out' button is shown then we have sold out of this item.

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10. What are your fabrics made of?

All our patchwork fabrics are 100% cotton, other than a few specialized fabrics (eg. Plastic coated) for bags etc. We advise that all cotton fabrics are washed before use to remove any residual dye. The majority of patchwork fabrics are 44 inches (112cm) wide - unless otherwise indicated on the relevant website page.

We sell both polyester and cotton waddings, and the very popular 80/20 mix, they come in a range of sizes and widths.

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11. How are the products packed?

Fabrics will be cut to order from the bolt, then packaged and sent to you. Pre-cut waddings are in packs with marked sizes and composition.

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12. Which areas do you deliver to?

We are able to supply fabrics and notions to most parts of the world, using the UK postal service.

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13. How are the products delivered and what is the cost?

Goods are shipped by UK Postal Service or Parcel Post. We reserve the right to charge for any additional costs incurred, such as redirections or Special Delivery *; if you require any of these please contact us for a price. Most of our fabric for website and mail orders is cut specifically to customer’s order requirements. Due to the volume of orders, an order may take is 5-7 working days to despatch and 2-3 days for delivery in the UK.

* Special Delivery: Royal Mail Special Delivery, a service that guarantees delivery before 1pm on the day after despatch (by Monday if despatched on a Friday). Royal Mail Special Delivery Saturday Guarantee is also available at a further charge.

Postage outside the UK will show a charge of £0.00 and be calculated at cost when your goods are packed

Order Value UK Postage and packing
Under 15.00 1.95
15.00 - 39.99 3.60
40.00 - 149.99 6.00
Over 150.00 Free

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14. What do I do if I ordered the wrong product?

We can only accept fabric returns as a result of incorrect ordering and only at our discretion. Products must not be returned to us without prior notification and must be in our uncut and unwashed. All returns will be subject to a handling charge. We must be notified within 7 days of receipt.

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15 What do I do if I am not satisfied with the product?

All our orders are rigorously checked to ensure there are no faults in the fabric. In the unlikely event that a Puddleducks product fails to meet your requirements then please contact us immediately, so we can investigate the problem and take any action deemed necessary.

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16. Are Puddleducks ordering and payment systems secure?

Yes. Puddleducks use the Secure Sockets Layer (SSL) protocol with an encryption key length of 128-bits (the highest level commercially available) to collect your name, address, order and credit card details.

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17. Will you pass my details to any third party?

We do not share your personal information with other companies. Please see our 'Privacy and cookies' policy for full details (via link below).

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18. Is Puddleducks a registered company?

Yes, Puddleducks is the trading name of J B Textures Ltd, which is registered in England as a private company under the Companies Act 1985. Our company number is4461152, our VAT number is 879 5687 37and our registered address is Shepherds Hey, Clenches Farm Lane, Sevenoaks, TN13 2LX

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