Privacy Policy

J B Textures Ltd trading as Puddleducks are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise. Your on-line payment details are not held on our systems - they are held by Worldpay (RBS bank) and are not visible to any member of Puddleducks staff.

How we use your data:

(a) To process your order
(b) For assessment and analysis e.g. customer and product analysis, to enable us to review, develop and improve our services
(c) To carry out legal obligations to hold Invoice information for 7 years
(d) To send marketing emails to you of our new products and services


Disclosure of Data:

(a) We may occasionally pass email addresses to another piece of software to enable us to email our Newsletters
(b) We will never sell customer details to a third party for the purposes of marketing


Where we will store your Data

(a) The data collected from customers is stored on the company's password protected computer, which is held in a building with a comprehensive security system
(b) Payment information data is held securely by Worldpay


Data Breach:

If a high risk data security breach occurs, the company will notify the breach to the ICO and affected individuals without undue delay


Communication with You:

Our preferred method of communication is by email. On occasion it will be more appropriate to make contact by telephone or letter


Your rights:

You have the right to ask us not to hold your personal data once your order has been fully processed. If you wish to change your mailing preferences, or opt out of communications sent by Pudddleducks, you may contact us by email to enquiries@puddleducksquilts.co.uk or phone us on 01732 757133


Access to Information;

The GDPR Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. If you would like to request a copy of your personal data under the Act or have any other related queries, please email enquiries@puddleducksquilts.co.uk

Cookies

There is a technology called "cookies" which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system.

Cookies do not contain confidential information such as your home address, telephone number or credit card details.

Our website (www.puddleducksquilts.co.uk) is built and run with SellerDeck shopping cart software, which sends a number of cookies to your computer or mobile device every time you visit us online. These cookies are essential to the normal running of our website in terms of navigation and ordering, and as such their issue does not require your consent. Indeed, if you set your web browser to decline these cookies then you will be unable to place an order with us or navigate our website properly.

The law now requires us to gain your consent before issuing the above cookies to your computer or mobile device. Unfortunately, the current Google Analytics code we use cannot be switched on and off on our website with the press of a button on-screen. Therefore, until such time that we can implement a technical on-screen solution, if you do not consent to being issued with these cookies, please set your browser to decline them.

We do not exchange cookies with any third party websites or external data suppliers.